RETURNS AND EXCHANGES
General terms of return and exchange:No more than 14 calendar days have passed since the moment of receiving the parcel.The product has retained its original appearance, has all labels and tags, and has no traces of use.The buyer covers all costs associated with the return/exchange of goods (including shipping).
when ordering via nova poshta, Check the integrity of the goods immediately at the Nova Poshta office. If you find any damage or defect in the goods, immediately draw up a damage report. Nova poshta is fully responsible for the integrity of its parcels and the terms of transportation. We make sure that your order arrives in perfect condition. That is why every shipment via Nova Poshta is insured for the full amount of payment.If your package was damaged or lost during delivery We are ready to help resolve the situation. In case of damage or loss, contact the Nova Poshta branch where you received the parcel. Together with a Nova Poshta employee, draw up a claim act. This is an important step to officially record the problem. In this case, Nova Poshta will be obliged to compensate you for the amount of damage caused. contact us at .moc.liamg%40oc.rifastenibacPlease check the parcel upon receipt So that we can help if there is an issue. do not forget to fill out a damage claim form immediately upon receipt of the parcel.